Returns & Exchanges

We want you to feel confident and happy with every purchase. If something isn’t quite right, our international return process is designed to be simple and transparent.

✅ Return Eligibility

We accept returns for unused, unwashed, and undamaged items in their original packaging within 14 days of delivery.

To qualify for a return:

  • Items must be in original condition

  • All tags and labels must remain attached

  • Items must be returned in original packaging

Final sale items, personalized products, and gift cards are not eligible for return.

🔁 Exchange Policy

We do not offer direct exchanges at this time. If you wish to change the size, color, or style, please return the original item and place a new order.

💰 Refunds

Once we receive and inspect your return, you’ll receive a confirmation email.
If the return is approved, a refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

  • Original shipping fees are non-refundable

  • Refunds are issued only for items returned in acceptable condition

🚚 How to Return an Item (For International Customers)

  1. Email us at support@yourstore.com with your order number and reason for return

  2. We’ll send you detailed return instructions, including the return address

  3. Send the package using a tracked international shipping service

  4. Keep your tracking receipt until the return is confirmed

Return shipping costs and any customs/duties are the responsibility of the customer unless the return is due to our mistake (wrong or defective item).

📦 Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us within 7 days of delivery with clear photos of the issue.
We’ll make it right by replacing the item or issuing a full refund at no extra cost.