FAQ

We’ve compiled some of the most common questions from our global customers. If you need further assistance, don’t hesitate to reach out — we’re always here to help.

🛍️ 1. Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track your orders, save your shipping details, and access exclusive promotions.

🏭 2. Where are your products made?

Our products are carefully manufactured both locally and internationally. We partner with trusted factories that meet our standards for quality, ethical production, and fair pricing — so every item that reaches you is something we’re proud of.

🚚 3. Do you ship internationally?

Yes! We ship to most countries worldwide using reliable courier partners such as DHL, FedEx, and UPS. Shipping rates and estimated delivery times will be calculated at checkout based on your location.

⏱️ 4. How long does shipping take?

Delivery times vary depending on your location:

  • North America & Europe: 10–12 business days
  • Asia-Pacific & Australia: 7–12 business days
  • Other Regions: 10–15 business days

Orders are processed within 1–2 business days.

💳 5. What payment methods do you accept?

We accept a variety of secure payment options:

  • Credit & debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay / Google Pay
  • Shop Pay (where available)

🔁 6. Can I return or exchange an item?

Yes, we accept returns within 14 days of delivery for unused items in original packaging.
To initiate a return, please contact our customer support with your order number and reason for return.

🎁 7. Do you offer gift wrapping or personalized messages?

Yes, gift wrapping is available during checkout. You can also include a personalized message, and we’ll make sure your package is delivered beautifully.

🧺 8. How do I care for your products?

Each product comes with care instructions. In general:

  • Most bedding and textiles are machine-washable on a gentle cycle
  • For delicate materials (such as silk or linen), we recommend hand washing or professional dry cleaning